Legal

Privacy Policy

Last updated: 24 June 2026

This Privacy Policy explains how G-MAG Energy Sdn. Bhd. ("G-MAG Energy", "G-MAG", "we", "our" or "us") handles personal data in connection with this website. G-MAG Energy is a business-to-business company engaged in industrial pump engineering, manufacturing, intelligent control, and AI condition monitoring, engineered in Brunei and operating worldwide.

1. Scope of This Policy

This website is a corporate marketing website only. It is not a consumer or e-commerce service. There are no user accounts, no login, no online shop, no online payments, and no downloads that require registration.

This policy applies to the limited personal data that visitors choose to provide through the website. By using the website or submitting an inquiry, you acknowledge the practices described here. Your use of the website is also subject to our Terms of Use.

2. Information We Collect

We collect only the information that a visitor voluntarily submits through the website's inquiry / "Request a quote" contact form. The form fields are:

  • Full name
  • Company or organisation
  • Email address
  • Application type (for example, water supply)
  • A free-text message describing your need

When the form is submitted, this information is relayed to G-MAG by email through FormSubmit, a form-delivery service (see Section 6), so that our team can respond. We do not operate a server-side database of visitors.

We do not create user accounts, and the website does not use advertising cookies, third-party analytics, or behavioural tracking. Strictly necessary technical functioning may occur for the website to load and operate, but there is no tracking or advertising.

3. How We Use Your Information

We use the information submitted through the inquiry form solely to:

  • Respond to your enquiry;
  • Prepare quotations; and
  • Follow up with you about G-MAG products and services.

We do not sell or rent personal data.

4. Legal Basis and Consent

When you submit the inquiry form, you are voluntarily providing your information and consenting to our use of it to respond to and follow up on your enquiry as described in this policy. We process the information on that basis and to pursue our legitimate business interest in responding to enquiries and providing the products and services you ask about, consistent with the applicable data protection and other laws of Brunei Darussalam.

5. Sharing and Disclosure

We keep your information confidential and share it only on a limited basis. Specifically, we may share it with:

  • Our own staff and authorised distributors who are involved in responding to your enquiry; and
  • Other parties where we are required to do so by law.

We do not sell or rent personal data to any third party.

6. Third-Party Services

The website loads web fonts from Fontshare (api.fontshare.com) and Google Fonts (fonts.googleapis.com / fonts.gstatic.com). When your browser loads these fonts, those providers may receive your IP address and standard request data. This processing is governed by the providers' own privacy policies.

The inquiry form is delivered through FormSubmit (formsubmit.co), which receives the details you enter in the form for the sole purpose of relaying them to our inbox by email. This processing is governed by FormSubmit's own privacy policy. There are no other third-party scripts on the website.

7. Data Retention

Inquiry emails are kept only for as long as needed to handle your enquiry and for reasonable business and record-keeping purposes, after which they are deleted.

8. Security

We take reasonable measures to protect the personal data you send us. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may contact us at any time to access, correct, or request deletion of the personal data you have sent us. To make a request, please use the contact details in Section 13.

10. Children

This website is directed at businesses and professional audiences and is not directed at children. We do not knowingly collect personal data from children.

11. External Links

The website may link to third-party sites, such as those of distributors or standards bodies. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above indicates when the policy was last revised. We encourage you to review this page periodically.

13. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Governing Law

This Privacy Policy and any matters arising from it are governed by the applicable data protection and other laws of Negara Brunei Darussalam.